Job Description: Has a good understanding of concepts and procedures within own discipline and ensures a high quality of services/tasks are delivered. Works within standardised practices and allocates work in the capacity of a team leader. Typically reports to the Manager. Who You Are: Provides a high quality of service and ensures work is completed accurately. Proactively takes actions to make improvements based on practical experience. Provides informal guidance and support to new team members when required. Has a thorough knowledge of relevant procedures and processes in the department. Uses communication skills to exchange ideas and information in a concise and logical way with sensitivity to the needs and expectations of the audience. Uses judgement based on analysis of information and resolves problems by identifying and selecting solutions through the application of acquired technical experience. May act as the systems/tools expert.