Description

We are in urgent need of a Vendor Support Agent.

A Vendor Support Agent is an extension to the account management team. As a vendor support agent,you will be required to provide guidance and additional support to our registered vendors and restaurants in regards to their Operations-related issues, through voice and text communication (calls, emails, etc…).

Main Responsibilities:

● Respond to vendors’ questions in a timely manner either via phone, email and/or chat

● Resolve product or service problems byclarifying the vendor’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

● Challenging and influencing vendors to improve service level and operational standards

● Completing service reports bycollecting and reporting on call log information

● Managing oneself and tracking progress with Excel spreadsheets/Smart sheet

● Creating trust with all partners

Required Skills & Qualifications:

A successful candidate will fulfil the following requirements:

● Previous Call Center/ Customer service/ hospitality experience is a plus.

● Abilityto meet demanding vendor service targets

● Independent and resourceful

● Strong drive and leadership

● Impeccable communication skills (spoken and written)

● Exceptional organizational skills

● A good understanding of statistics and logic

● Proficiencyin Microsoft Excel

● Abilityto workindependently and in a team

● The mentality of client service and taking responsibility beyond direct duties

● High level of motivation, determination, and commitment.

Interested persons should send CV

Description

We are in urgent need of a Vendor Support Agent.

A Vendor Support Agent is an extension to the account management team. As a vendor support agent,you will be required to provide guidance and additional support to our registered vendors and restaurants in regards to their Operations-related issues, through voice and text communication (calls, emails, etc…).

Main Responsibilities:

● Respond to vendors’ questions in a timely manner either via phone, email and/or chat

● Resolve product or service problems byclarifying the vendor’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

● Challenging and influencing vendors to improve service level and operational standards

● Completing service reports bycollecting and reporting on call log information

● Managing oneself and tracking progress with Excel spreadsheets/Smart sheet

● Creating trust with all partners

Required Skills & Qualifications:

A successful candidate will fulfil the following requirements:

● Previous Call Center/ Customer service/ hospitality experience is a plus.

● Abilityto meet demanding vendor service targets

● Independent and resourceful

● Strong drive and leadership

● Impeccable communication skills (spoken and written)

● Exceptional organizational skills

● A good understanding of statistics and logic

● Proficiencyin Microsoft Excel

● Abilityto workindependently and in a team

● The mentality of client service and taking responsibility beyond direct duties

● High level of motivation, determination, and commitment.

Interested persons should send CV