Qualifications: Associate degree in information technology, Computer Science, or a related field; or equivalent technical training. Understanding of computer hardware, software, and networking concepts. Basic knowledge of operating systems such as Windows, macOS, or Linux. Familiarity with Microsoft Office Suite and other common desktop applications. Good problem-solving skills and ability to troubleshoot technical issues. Excellent communication skills and the ability to explain technical details to non-technical users. A proactive attitude and the ability to work independently as well as part of a team. Experience with help-desk or IT support ticketing systems. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA). Patience and the ability to manage stress effectively when dealing with challenging support issues. Strong attention to detail and a commitment to high-quality service delivery. Flexibility to adapt to changing technologies and willingness to learn new technical skills.