Duties and Responsibilities: Provide telephonic and face to face service to customers and intermediaries. Deliver on daily production standards and adhere to service and quality standards. Adhere to business, process and compliance rules. Build and maintain relationships with other departments, intermediaries and sales advisors. Manage customer relationships in person or telephonically. Perform quality checks on own work and adheres to service and quality standards. Collaborate effectively with others to achieve business results. Inform clients of requirements, procedures and provide input to other areas such as client feedback or queries. Perform general office administration such as follow-ups, client call-backs and policy changes. Manages and resolves customer complaints and queries. Requirements: Skills, Qualifications and Experience required: Minimum of Bachelors’ Degree in any discipline from an accredited tertiary institution. Excellent written and oral communication skills. Excellent relationship management skills. Excellent interpersonal relationship skills. Highly organized and structured, able to multi-task and prioritize appropriately. Results-oriented. Competencies: Innovative. Customer relations/Relationship Management. Reporting. Strong database management ability (Excel, Access etc). Execution. Initiating Action/Proactive.