Job Description: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Qualification Required And Experience:  Ability to stay calm when customers are stressed out or upset. Comfortable using computers. Experience working with customer support. Personable and attentive. Strong interpersonal skills. Strong verbal communicator. Familiar with the software used to connect with customers and gather their information. Knowledge of applicable products and markets. One to two years working experience. HND or degree.