Job Description: Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Responding promptly to customer enquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Qualification Required and Experience: HND or degree. 2 years professional experience. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support.