Qualification Required And Experience: Minimum of bachelor’s degree in mathematics, Information systems, Computer Science or any other relevant field, A Master’s degree will be a plus. Must have at least ITIL Foundation, IT Service Operations and Service Transition certification (ITIL Intermediate Certification will be a plus). Intermediate customer service management. Certification in Information Security Management Systems or related fields. Minimum of 7 years of experience, preferably in a Technology supervisory role. Skills, Capabilities And Personal attributes: Basic Banking and Accounting. Problem solving techniques. Service and Incident Management techniques. Change management procedures and best practices. Vendor management, Operational and Service Level Management. Negotiation Skills. Leadership experience in service and delivery management. Demonstrated ability to work effectively with a diverse user community. Team player with a mindset for continuous improvement. Strong team leadership and mentoring skills. Strong interpersonal skills. Should possess excellent time management, decision making, and analytical skills. ISO 27001 practices.