What You’ll Be Doing: Monitoring drivers’ performance. Conducting daily check-in on drivers' pulse. Supporting drivers. Solving driver's issues while drivers are in transit. Receiving inbound calls from drivers. Making outbound calls to drivers. Conducting driver survey. Compiling data from drivers survey. Accountability of all Moove vehicles. Ensuring that drivers obey rules and regulations as laid down by the company. Ensuring that drivers get the right information from the company. What You Will Need For This Position: Degree in any discipline. 1 year experience in customer care/support roles. Experience in the transportation industry is an added advantage. Proficient in the use of Microsoft Suites (Excel). Ability to manage people. The candidate must possess an eye for details. Key Metrics: Daily retention targets as percentage of return walk-ins. Weekly churn targets. Daily Ticket resolutions for DPs basis physical and remote interactions. Daily Driver performance basis supply hour and trip targets of the city. Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings. Overall DP portfolio monitoring basis allocated count of DPs. Who You'll Be Working with: Directly reporting to our City Fleet Manager, and closely working with our Operations Team.