Key Responsibilities: Customer Support: Deliver comprehensive customer support through various channels including phone calls, emails, SMS, and social media. Ensure prompt resolution of customer complaints, effectively channeling concerns to our engineering or support teams via detailed reports. Communication Strategy: Design and orchestrate captivating emails, push notifications, SMS, and engage customers via social media to boost engagement with our platforms and strengthen customer confidence. Social Media Management: Maintain a robust presence on our social media pages using our advanced in-house automation tools, creating an interactive platform for customer engagement. Client Onboarding and Support: Facilitate smooth onboarding processes for new clients and resolve customer issues through effective ticketing system management. Data Analysis: Comfortably perform and interpret basic data analysis to better understand audience and customer behaviors, using the insights to shape our service delivery strategies. Flexibility: Be prepared to work beyond the regular office hours and participate in weekend call meetings as required by the business. The ability to adapt to various roles as per business needs is crucial. Documentation: Must be proficient in data documentation, ensuring all relevant information is captured, categorized, and stored effectively. Communication: Communicate swiftly and effectively with the management team, providing them with actionable insights based on client feedback. To be successful in this role: You will need strong interpersonal skills. A knack for problem-solving, and a customer-centric approach. Demonstrated experience in a similar role is a must. Knowledge of data analysis, documentation, and customer relationship management tools will give you a competitive edge. Be proficient in google docs, sheets and slides. Have an appetite for technology and learning in a fast pace environment.