Job Summary: The successful candidate will join our team as a retail executive in the Customer Experience department. (S)He will report to the Retail shop manager and will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience. Key Responsibilities: Working closely with Shop Manager to ensure uniformity of AT Retail CEX guidelines. People: Participate in all trainings and personal development exercises. Engage in all team briefing and coaching programs to enhance service delivery in the shop. Process: Ensure healthy acquisitions and compliance on activations. Responsible for driving enhanced customer experience in the shop. Enforce adherence of all customer service procedures and processes. Customers: Ensuring that all customer queries/complaints are resolved as per SLAs. Ensure good ratings on T-NPS and CES. Qualification Required And Experience: Bachelor’s degree from a recognized institution. 2-3 years of experience in retail operations. CORE COMPETENCIES: Excellent knowledge in retail operations. Excellent analytical and problem-solving skills. Excellent planning skills. Excellent interpersonal skills. Excellent and effective communication skills, both orally and in writing. Culture sensitivity.