Job Description: About the role: Area West and Central Africa is searching for a Director Operations based in Ghana, to oversee all aspects of Operations function, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs. The successful candidate shall consciously establish a culture that encourages customer focus, individual development, efficiency, collaboration, and creates an environment for process improvements. They will also uphold and ensure that all Hapag-Lloyd policies and procedures are followed and maintained. Your Responsibility: Implementation and management of Hapag-Lloyd organizational structure and process, as it pertains to Port Operations, Equipment, Transport Dispatch and Maintenance and Repair function. Chair staff meetings to review and guide progress of costs savings initiatives and operational priorities. Equipment control management of all company owned and leased equipment, including maintenance and repair. Resolution of high-level concerns. Monitor performance bench-marking figures to recognize and appraise personnel and to guide them for improved performance when necessary. Represent Area within committees, pursuing efficiencies, cost savings through the sharing of resources and services. Maintain working knowledge of all governmental rules and regulations. Participate in various Hapag-Lloyd working groups, business processes and any areas as requested by Senior Management. Assist local management in selection/hiring of staff. Maintain communication with local managers, providing, and disseminating updated information regarding Hapag-Lloyd policies and procedures. Work closely with other Area Directors on process improvement and communication flow. Coach and develop individual department managers and staff. Have regular performance reviews in line with company’s policy and management requirements. Ascertain that the workload is balanced amongst the various disciplines within each department. Your Profile: You Have: University degree/masters degree. 10 to 15 years of comprehensive operations experience in liner shipping business. Experience in FIS schedule maintenance and schedule reliability. knowledge in EPOS performance. Experience in empty evacuation plan adherence. Experience in equipment forecast accuracy. CRC BU vs Actual. Experience in empty supply costs BU vs Actual experience in purchase order capture speed and accuracy. Experience in M and R per box. Experience in equipment sales. Ability to drive result, achieve and exceed target. Experience in stakeholders Management and leadership skills. Ability to examine issues effectively, generating possible solutions. Ability to convey information effectively and convincingly. Ability to adapt to the company’s business strategy (using external insights where relevant). Ability to lead a team to achieve goals. Ability to build, maintain and develop partnerships with individuals and groups within the organization. We Offer: The opportunity to introduce solutions that you are personally convinced of, and to constantly take on new challenges with a high level of responsibility. Excellent career development opportunities, supported by a wide range of training and development courses. Competitive remuneration. Good working environment.