What You Will Do: Troubleshoot and resolve technical issues reported by customer. Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions. Trigger SW update/upgrade based on Life cycle management. Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model. Act vigilantly to customer request as per agreed SLA/WLA. Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer nonacceptance. Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary. Coordinate ECW Integration and configuration changes activities within approved change window. Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer. Continuously drive for efficiency, improvements automation and excellence in service delivery. Approve and support improvement plans that requires multi delivery units initiatives, Internal and external Audit handling. Prepare for present Ericsson in governance Meeting. You will bring: Overall operational experience, 4-6 Years. Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2 Years plus. Experience in Managed Services in Operational assurance or SME areas. 3 Years plus Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System. BSS Experience 3 years plus. Strong leadership skills with focus on team performance. Excellent understanding of network entities like F5, VMware and PKS. Hands on experience with Shell scripting, python, Unix based platform, application and network layer protocols, ELK and Grafana. Trouble shooting and Analytical skills. Knowledge in DB is plus. ITIL processes knowledge is a merit. Result oriented with customer first attitude. Can handle stressful and ambiguous situations. Excellent communication skills in written and spoken English. Self-motivated with strong drive and initiative, collaborative, relating and networking. Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment. University degree in Technology, preferably MSC. Knowledge of telecom and fintech industry. Good knowledge on container, docker, kubernetes. Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful. Fluent in spoken and written English, French is a plus.